Good evening @Petro Moskvych,

Could you provide the brand and model of the router along with the type of contract you made?

Thank you

Hello @Petro Moskvych,

Thank you for reaching out to us. 

Every device sold after July 2016 is unlocked form service provider.  Did you try inserting another card in it?

Thank you

Hello Joao,

It is NOS branded and yes I have tried using a different SIM, I get a message about unlock code needed. The IMEI of the router is 869180049303167 with a SN MCNUT20827002317.

Hello @Petro Moskvych,

Thank your feedback. We’ll assist you.

Please send us a private message to the @Fórum profile with your preferred phone number for contact.

Thank you

Hello Joao,

Can you please assist me as promised? Your colleage Ana either has no knowledge in IT technologies or simply straight up lying to me by saying that this router is quoting “fixed satellite internet services” and saying that it cannot be unlocked.

The regular housewife or non technical person will believe this lie, however I’m IT infrastructure engineer and I know how technology works.

I’m waiting for that code or a firmware to unlock this router so I can use it in Ukraine.

Hello @Petro Moskvych,

Thank you for your feedback. 

I’ve replied to your private message, so we can further clarify this matter.

Please feel free to share here any other questions. Will be waiting for your reply. 

Thank you for your time

Greetings Joao,

I have not gotten a response from you or your colleages about when I will receive either an unlock code for my router or the firmware to unlock it.

Please spare the tales that Ana was trying to tell me, to non-technical customers, and those who will believe those lies, but with me - those stories will not work.

This is GSM router, which can be unlocked, and I already specified the methods by which it can be unlocked, and any technical person knows this (I hope you know this too!).

So, when can I expect to receive that code or an unlock firmware?

Good morning @Petro Moskvych,

All the information requested can be found here.

Good luck

We will respond to your private message as soon as possible, @Petro Moskvych.

Best Regards,

NOS team,

While your promises to help me in private messages sound good, however your attempts to make me believe that I’m stupid will not work (or maybe you don’t know what you are talking about?). Any hardware capability is governed by the hardware’s firmware. How well that hardware works and all of the features involving that hardware is governed by software which runs in parallel with firmware. Software is what is blocking different SIMs from other providers to be used in a router, not a type of contract person has with you. Your attempts to lie to me that this router cannot be unlocked and make up stupid reasons - it’s all a lie!

Please be more professional and stop lying! If other clients believe you, their loss! I’m a technology specialist with 15+ years of enterprise IT experience and your stupid lies won’t work with me.

I was really hoping to get that unlock code or an unlocked firmware, I thank you for your support and good service and continue on with my life, but as usual, majority of business (and government) in Portugal are fraudsters (shame!).

Hello @Petro Moskvych,

Thank you for your feedback. 

We’ve replied to your private message clarifying this situation.
Please let us know if you have any further questions. We’re always available to help.

Thank you