Contact customer support: 931699000. Note that usualy that’s not possible because of the 2 year loyalty

Hello @Ansaf,

Thank you for reaching out to us.

As shared by @Guimas, if the contract still has a loyalty period, the downgrade in services may be associated with the payment to a fine due to contract breach.

If you’d like us to forward your request to the appropriated NOS area, please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you