Cancel my contract!

Hello ​@Mikhail Butsenin,

Thank you for reaching out to us. We’ll assist you.

Please send us a private message with your NIF and preferred phone number for contact. 

Thank you

same for me. Everytime I´m put on hold for minimum one hour… Today even 2 hours!! And then I got disconnected… Very rude!

Please send us a private message with your NIF and preferred phone number for contact. 

Send a private message? To? 

Hello ​@Berend M,

Thank you for reaching out to us. We’ll assist you on this issue. 

Please send us a private message to the ​@Fórum profile with you NIF.

Thank you

I already did that. I sent a message to that profile - no response.

Also today I was called by the NOS call center and when the operator understood that I don’t speak Portuguese very well - immediately she proposed to switch me to an English-speaking operator. Despite the fact I was ready to talk in Portuguese and I said that.

And guess what. I waited there and just got disconnected without any additional information. So another day.

Please call me from the English line right from the beginning if you don’t want to talk to me in Portuguese.

Otherwise it looks very useful for NOS to call me, then “realise” again that I don’t have enough practice but understand and switch me to an abyss.

Thank you for your feedback ​@Mikhail Butsenin,

We’ve received your private message and will reply to it as soon as possible.

Thank you

​@Mikhail Butsenin ​@João H.

Same happened to me. I called several times. Every time they transfer me. But no one is then answering. And after long waiting they just disconnect! Today I was put on hold for TWO hours! And then they hung up on me.

Sent a private message. Hope (and expect) to receive an useful answer and real solution. And in case they call me.. I don't want to be put on hold anymore. Also hope everything will be sorted out before the end of this week. 

Thank you for sharing your feedback ​@Berend M.

We’ll reply to your message as soon as possible.

Thank you 

​@João H. thanks! Very much appreciated. I want to avoid annoying you, but can you give a possible time frame when I can expect the reply? Thanks and take care!

Hello ​@Berend M,

Thank you for your message.

We’ll forward your request to a dedicated NOS Team that will contact you regarding your request as soon as possible, during tomorrow.

Than you

​@João H. Well, I just had a call just after 11, from a Portuguese lady(!!!??) who transferred me, and after 45 seconds, you hung up on me again!!!! 

​@Mikhail Butsenin did they manage to contact you already?