Hello,  as my portuguese is not very good, but I know NOS speaks english, when they issue the contract the english was very, very good.  Now I am trying to cancel my contract, but all of a sudden nobody speaks english and I receive no answers.  If these people dont want to reply to their customers then, I will just have to give the problem to my lawyer in Vilamoura who will insure that it is taken care of and will pass the costs of doing this to NOS.  This should not be necessary, but NOS likes to play games with us english speaking people.  I went to Silves to visit the NOS store and the guy who spoke english to me one year ago now understands no english.  With my little knowlege of portuguese I understood that I will have to wait for a phone call to come from NOS, afterwards I can go to Silves and sign the cancellation paperwork.  What kind of service is this? After issueing 4 emails to NOS and receiving no reply, I will pass this on to my lawyer in 2 weeks if no satisfaction is reached.  Why does it have to be this way?  And NOS wonders why their service is rated low!

Boa tarde @Naiara Rigamont,

Agradecemos a sua mensagem.

O @Jorge C partilhou uma boa ajuda. Aguardamos o seu testemunho.

Obrigado

Good afternoon, you should send your number of NOS customers by PRIVATE MESSAGE to the moderation of the Forum so that moderators can analyze your case, send your data to the @Fórum  profile.

Boa tarde @Naiara Rigamont,

Para esse efeito, por favor, envie uma mensagem privada para o perfil @Fórum com o número de telemóvel em causa e número de cartão de cidadão associado.

Obrigado

Hello @VISHVAPATHI KARNAN,

Thank you for reaching out to us. We’ll assist on solving this issue.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

Hello @rebekka oomens,

We apologize for the situation.

We’ve received your private message and will assist on solving this matter.

We’ll reply yo your private message as soon as possible.

Thank you 

I am finding it impossible to cancel my contract. WARNING, DO NOT USE THIS COMPANY IF YOU DO NOT SPEAK PORTUGUESE AND DO NOT LIVE IN PORTUGAL THEIR CUSTOMER SERVICE IS USELESS!

Hi @Oliver Stevens,

We’ll reply to your last message as soon as possible.

Thank you

Disgraceful company....shame shame shame. I will go on every expat Facebook website etc to warn all never get involved with NOS.... dispicable.....stinks of corruption

Boa tarde, se está fora do seu periodo de fidelização, basta que preencha e entregue numa loja NOS o Formulário de Denúncia Formulário de Denúncia NOS.

Deve pedir um justificativo da entrega.

Caso surjam problemas, envie uma mensagem privada para o perfil @Fórum com o seu numero de cliente e o pedido de desativação dos seus serviços.

Good afternoon, if you are out of your loyalty period, simply fill in and deliver the NOS Report Form to a NOS store.You must ask for proof of delivery.If problems arise, send a private message to the @Fórum  profile with your customer number and the request to deactivate your services.

I am going round in circles trying to find how to cancel my contract and arrange for collection of equipment. I want the contract to terminate at the end of September so do not want to ask for the termination without being able to specify when it needs to continue to . My contract is telefone fixo, Tv and internet .

I would like to do this online not via post or shop. 

I am driven absolutely insane trying to cancel with this terrible company who are clearly being obstructive and abusing their customers by making it extremely difficult to cancel..I am at the point now where my only apparent solution is cancel my direct debit and file a court case against them for their low dishonest practices which will surely be seen as illegal in the European courts if that how far they want to carry on their nonsense

yes moving out is a legal enough reason to cancel the contract. 

Since its easy to see that u dont rly understand how portugal works, were we go: 

All the isp’s in portugal do that scare tactic of sending threats to follow to court if you dont pay. Its just a shakedown, dont mind it, just block the sender, no one is going after you xD 

There would be no point for them to go to court nowing they’re asking fore money that they’re not going to get cus the law is in your side. Even if u just moved houses would be reason  enough to cancel the contract without any penalty.

Um bem haja 

@Jen Addington , good afternoon, please send a personal message to @Fórum with your client number and detailing the issues. They will help.

This issue appears to be resolved now. Thank you Inês B. for the attention to the issue.

Boa tarde,

Agradecemos o seu testemunho @Naiara Rigamont,

Recebemos a sua mensagem privada e estamos a acompanhar este tema.
Contamos ser breves na resposta.

Obrigado

Good afternoon, so that the Forum moderation can analyze and help as much as possible, send your NOS customer number to the @Fórum  profile and wait for contact.

now done

Please I want to cancel my NOS contract as soon as possible

Hello @VISHVAPATHI KARNAN,

Thank you for your feedback.

We’ve received your private message and are following up on this matter.

We’ll reply to your message as soon as possible.

Thank you

Hello @Paady,

Thank you for reaching out to us. We’re sorry to know you’re having difficulties with this. We’ll assist you.

Please send us a private message to the @Fórum profile with your NOS Costumer Number a NIF.

Thank you 

Bom dia @Naiara Rigamont, 
Lamentamos a demora. 
Ainda não nos foi possível responder à sua mensagem, vamos fazê-lo o mais rápido que nos for possível, pelo que pedimos a sua compreensão. 

Em alternativa, pode formalizar o cancelamento na loja NOS. 

Obrigado

You obviously haven’t read above.

Other customers please note the attempt to hide NOS incompetence.

My contract was quit in November 2022 and now you send me an email that I did not paid an invoice from March 2023 and you are threatening me to go to court!!?! I can’t believe this! What is this with your company?!!!

attached the email!

this is so so so so bad and so rude! Please send me a rectification immediately! 

 

It really seems you still didn’t cancel your contract