Hello @DARIEN CHARLES HARRIS,

Thank you for your message and feedback.

There are several ways of doing it, mentions in the NOS Website.

Since you came to the Fórum NOS For assistance, we want to help expedite the process.

We appreciate your feedback, which is very importante for us so we can improve.

Please let us know if there’s any questions we can help with.

Than you 

I need to cancel my internet contract which is giving me problems from last year december 2023. Every time technician visits either they do firmware update or reset router or change the router as simply finding temporary solution. Me and my friends have suffered our loss of time in job due to being offline due to internet disconnection and until now. This time i was in Out of country in january 2024 and they renewed the contract without my consent which was ending in july 2024. Contract cancellation team transfers to technical and technical to techncian and this goes on and on. So what we want is to just to cancel our contract. From the last one year we have to wait for call for line like 1-2 hours to talk with them to make them understand and then we have to give the reason the our company why we are offline for so much time. My number de cliente is C********** and niff is ***********. So please for god sake cancel this contract we dont have more energy to get humiliated by our team leader for not doing our job

Hello @varinder.singh,

Thank you for reaching out to us. We’ll assist on forwarding your request.

Please send us a private message to the @Fórum profile with your NOS costumer number, NIF, and contact.

Thank you 

I’ve a serious issue with NOS (no internet for almost a month now) but my request to cancel is being delayed / not being acted upon. Case in brief ; we shifted our residence from DAFUNDO, Aljes to Mafra. Before shifting, I called up NOS  on 28th Oct24  to ascertain if they would be in a position to continue providing me with same level connectivity (ie fibre internet, tv and fixed line package). Answer was emphatic “Yes”. Based on this we registered our request for shifting connectivity (and moved to Mafra on 29th Oct34) and we were given a date (4th Nov24)  technician  to come and instal. They came but could not instal as there is no NOS fibre in the locality. Then they gave another date (15th Nov24) and two technicians came to further explore and they too could not prove fibre connection and expressed their inability to provide a timeline for fibre. Without hearing anything further , visited NOS Mafra on 18th Nov24 (met Mr Pedro). He couldn’t   do much and advised me that relevant NOS team will contact me by 2pm on 18th. No call received. Then visited NOS Loures office (45 km each way from our place) on 20th Nov24  explained the situation and advised them the rationale behind our intention to cancel contract -  a) not having internet for about 3 weeks b) NOS is unable to provide me with same level of connectivity as they don’t fibre in the location (unlike other providers). They told me to call NOS customer support which I did from NOS Loures and was in call for 1.5 hours speaking to various agents and at the end Mr Hao XU confirmed having opened a cancellation request advised that I should be receiving a SMS within 24 hours (ie by 3 pm on 21st Nov24) for me to read and accept terms and conditions and accordingly respond with a proof ofmy new address in Mafra to ensure avoidance : waiver of additional charges as it’s with loyalty period. He also confirmed that cancellation effective date will be 23rd Nov34.  I then completed a physical form and left the equipments at Loures (under acknowledgement) as we have a travel plan.  As I write, no SMS has arrived. Called up NOS team again who advised me to have patience. 
 

Made numerous phone calls to NOS  (extremely difficult to get someone on the other side) and spoke to about 30 different agents without having been able progress much on cancellation of contract. Extremely challenging to deal with NOS and despite not having fibre in area, they do not want to cancel contract and we have been left without internet for almost a month now impacting our day to day official engagements. 
 

Sincerely hope that someone can help us in having cancelled the contract so that we can switch over to an alternate vendor capable of providing a fibre connectivity.

NIF - ********

Thank you

Hello ​@Arup Roy,

Thank you for reaching out to us.

Please send us a private message to the ​@Fórum profile with your NIF.

Thank you