Broadband contract renewal

Trying to renegotiate new contract since NOS is double the price of competitors eg NOWO.

Visited Guia store who could not help but scheduled a call from retention team.

Promised call never happened and spent over two hours trying to contact the team but continually transferred on to a holding line that never gets answered. No email address available to register a formal complaint.

The customer service of NOS is appalling and one wonders how they retain customers.

Any help with this really appreciated 


Melhor resposta por Guimas 29 May 2023, 23:09

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5 Comentários

The most dreadful customer service experience ever!

What a shambles of a company 

Reputação 7
Crachá +2

16990 or 931699000 option 4 is available from 9 to 21.


Tried Option 4 on number provided but no luck.


Hi Guimas - Any help you can provide would be greatly appreciated. 

Reputação 7
Crachá +5


Thank you for reaching out to us. We’ll always available to help here at Fórum NOS.

Please send us a private message to @Fórum with you NOS Costumer Number and your preferred contact.

Thank you