@JINU DEVASIA KOCHEELATHU
Good evening, the moderation of the Forum is available to help clarify the situation that reports, in this sense, send your customer number by private message to the profile @Fórum and wait to be contacted.
Hi @JINU DEVASIA KOCHEELATHU,
Thank you for your private message.
We’ll reply to you as soon as possible.
Hi,
if you can possible call me now.. i am available
Hello @JINU DEVASIA KOCHEELATHU,
We apologize for the inconvenient.
We will reply to your personal message as soon as possible.
Thank you
hi,
yesterday one person called me, then he said he is going to register all, but after that i didn't get any updates from your side, i am still waiting for the solutions
Is anyone ready to solve my problem ?
@JINU DEVASIA KOCHEELATHU
Good evening, as already answered by the moderation of the Forum, your question is being considered and as soon as possible you will be informed.
Hello @JINU DEVASIA KOCHEELATHU e @Jose Rodrigues,
@JINU DEVASIA KOCHEELATHU, we are checking your situation with the specialized team. You will receive a contact from us shortly.
Thank you
now it's more than 20 days, i don't know why it's taking too much time for this. i am just asking my original bill as per the hotspot unlimited internet 25 euro per month. you guys are taking too much time for this and i am not respondsible for this delays.
Hello @JINU DEVASIA KOCHEELATHU,
We are sorry for all the delay and inconvenience caused. We will contact you very soon.
Thank you
did you get any solution for me?
Hello @JINU DEVASIA KOCHEELATHU,
We appreciate if you could send a private message to the @Fórum profile, where we’re analyzing this matter.
Thank you in advance
Hi, i am available now.
how many days your process are taking.. i don’t understand why
Last time i clearly mentioned to your customer care agent. i am not the person who you are thinking,
because i didn’t went any shop for purchasing your television connection and i didn’t made any contract with you.
you guys are providing very careless services without verification how you made contract with my NIF you have to check the ID proof,
you guys made very horrible mistake with making contract..
Hello @JINU DEVASIA KOCHEELATHU,
We did not received any private message from you on the @Fórum profile, as previously requested.
We appreciate if you could reply to our private message from the @Fórum profile, please check your inbox.
Thank you in advance
Last time i clearly mentioned to your customer care agent. i am not the person who you are thinking,
because i didn't went any shop for purchasing your television connection and i didn't made any contract with you.
you guys are providing very careless services without verification how you made contract with my NIF you have to check the ID proof,
you guys made very horrible mistake with making contract .
Why do you overcharge me every month?
Every month I call and complain that my bill is incorrect, the operator agrees it is incorrect, tries to correct it, fails, refers the problem to another team, I hear nothing more.
After more than 6 months of the same behaviour I think it reasonable that you cancel my contract so I can go elsewhere.
Please advise.
Why do you overcharge me every month?
Every month I call and complain that my bill is incorrect, the operator agrees it is incorrect, tries to correct it, fails, refers the problem to another team, I hear nothing more.
After more than 6 months of the same behaviour I think it reasonable that you cancel my contract so I can go elsewhere.
Please advise.
Nothing from us here to help. Gotta contact 16990 option 2.
Hello there @Angry, welcome to the Forum NOS.
Could please be more specific?
Thank you
Hello there @Angry,
I understand but the moderation team ask you to send your customer number over private message, so could you gently press here and send it?
Thank you
Hello @Angry,
In order for us to help you, we suggest that you consult the details of your NOS invoice and check the reason for the extra costs.
Learn how at:
Please tell us if you got it. We are waiting for your feedback.
Best regards,
Hello everybody,
We moved your comments to the article where the topic is already covered. Thus, we guarantee the good organization of information.
Best Regards,
Hello Sir/Madam. My name is Barunjit Singh. My NIF number is *********. I have a complaint about my NOS internet. When I got the internet, my plan was 27.99 euros. Which is also written in my contract and I have proof of it. But today 41.99 euros have been deducted from my account by NOS. How can this happen? If my contract is 27.99 euros, then how can you deduct 41.99? I have complained about this to NOS before but I did not get any response. If I have to do it this way, then I have to stop the direct debit because I have to pay what is written in my account, otherwise I will complain about it. If you have any email or phone number, give me it, I will send all the proof.
Hello @KULWINDER SINGH,
Thank you for reaching out to us.
Personal information was redacted from your comment for your own protection.
Please refer to the invoice for more information about extra debits associated with your services.
You can also check this in my.nos.pt:
Thank you
