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Kilobyte
May 10, 2021
Respondido

billing issues

Dear sir/madam,

 

how many times i called your customer support, and i spent more than 15 euro to call you guys,

and i am wasting my time with you, still you are not solving my issues. 

why you are not respecting your customers, after the 2 years of use i realized nos having worst customer support.. i called many time still you guys telling me i am using television service and other two sim i am using… 

i already explained thousand times i am using only one hotspot unlimited internet service not any other service i am having from you and i don’t want anything else,,

i think i need to complaint about your service because without my knowledge you are changing my contract and without my signature your making contract and sending lots of bills to me also..

if you can possible solve the issue ….

you guys are taking money only,, not giving any good services..

 

very sad about your service after 15 days i am still waiting for my correct bill payment 

    Melhor resposta por João H.

    Hello @JINU DEVASIA KOCHEELATHU,

    We did not received any private message from you on the @Fórum profile, as previously requested. 

    We appreciate if you could reply to our private message from the @Fórum profile, please check your inbox.

    Thank you in advance

    27 Comentários

    Jose Rodrigues
    Super User
    Super User
    May 10, 2021

    @JINU DEVASIA KOCHEELATHU 

    Good evening, the moderation of the Forum is available to help clarify the situation that reports, in this sense, send your customer number by private message to the profile @Fórum  and wait to be contacted.

    Inês B.
    Moderador
    May 11, 2021

    Hi @JINU DEVASIA KOCHEELATHU,

    Thank you for your private message.

    We’ll reply to you as soon as possible.

     

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    Kilobyte
    May 11, 2021

    Hi,

    if you can possible call me now.. i am available

    João H.
    Gestor da comunidade
    May 11, 2021

    Hello @JINU DEVASIA KOCHEELATHU,

    We apologize for the inconvenient.

    We will reply to your personal message as soon as possible.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    May 12, 2021

    hi,

    yesterday one person called me, then he said he is going to register all, but after that i didn't get any updates from your side, i am still waiting for the solutions

    Kilobyte
    May 13, 2021

    Is anyone ready to solve my problem ?

    Jose Rodrigues
    Super User
    Super User
    May 13, 2021

    @JINU DEVASIA KOCHEELATHU 

    Good evening, as already answered by the moderation of the Forum, your question is being considered and as soon as possible you will be informed.
    Ana P.
    Moderador
    May 13, 2021

    Hello @JINU DEVASIA KOCHEELATHU e @Jose Rodrigues

    @JINU DEVASIA KOCHEELATHU, we are checking your situation with the specialized team. You will receive a contact from us shortly.

    Thank you

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    Kilobyte
    May 14, 2021

    now it's more than 20 days, i don't know why it's taking too much time for this. i am just asking my original bill as per the hotspot unlimited internet 25 euro per month. you guys are taking too much time for this and i am not respondsible for this delays.

    Ana P.
    Moderador
    May 15, 2021

    Hello @JINU DEVASIA KOCHEELATHU

    We are sorry for all the delay and inconvenience caused. We will contact you very soon.

    Thank you 

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