It seems like I too am joining the list of people that NOS is trying to scam.
I purchased a 4G router last Friday (28-04-2023) from the shop at NOS and signed the contract claiming that I will get 100Mbps. The guy at the shop said they had no way to check the coverage in my address. So I went back home and connected the router and I was only getting 2Mbps! I went to the shop first thing the next morning to return the router and I was told they don’t accept returns of equipment but someone will call me to cancel my contract.
I waited until Monday until I received a call, which was an answering machine that had me listening to music for more than 30 minutes until I couldn’t take it anymore so I pressed the number 8 for them to call me back.
Next day I started receiving calls again, but as soon as I pick up they play some music and then hang up the phone.
I tried calling them and they said they will connect me to someone who speaks English, but after a while they hang up again.
Today (04-05-2023), I tried one more time to call them. This time they managed to connect me to someone who speaks English and he said he needs to connect me to the cancellation department, but there is a waiting time so I can choose either for them to call me back, or wait in line. He seemed very reluctant to connect me but I said I will wait in line. So he connects me and after a few minutes they hang up again.
From what I’m reading in other recent posts, this is quite common practice from NOS:
Can you be a decent company and do the right thing? How do you expect to get customers if you cannot even provide a basic service or be honest?
You claim 100Mbps to trap me into a contract and then you are avoiding my calls to prevent me from cancelling it? How are you still allowed to operate like this?
Please resolve this immediately.
