I lost my Wi-Fi calling (again) so had to call customer support on my lap top via Skype which costs . Why oh why can’t you talk to customer support via their online app or via WhatsApp or some other online medium or even send an email!!!!! Two hours later the last technical operator couldn’t speak English so he said he would get a colleague that speaks English to call me .I explained no one can reach me as I have no mobile signal on my house . 5 times in Portuguese I explained I need to wait. The Nasty man just cut my call. Two hours of being bounced around to technicians that couldn’t help me and listing to the worst music in the world . I am fuming . I will make an official complaint once I have my sanity back. For a technical company they are ver LOW TECH. Rubbish I can’t wait to change my provider
Hello
Thank you for your messages.
After contact with Starlink’s technical team it was concluded that only one of the IPV4 range used by Starlink was designated for Portugal, thus the issue here reported.
Starlink confirmed that the range of IP’s were already corrected in the database that NOS uses for the location of services.
The NOS systems were updated during the last week with the new information provided, and tests are still being conducted to guarantee the resolution.
We thank you once again for sharing this issue with us and helping us correct this for all users.
Please let us know if you have any other questions or difficulties. We’re always available to assist here at Fórum NOS.
Thank you
Finally! Thank you
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