UMA box not work

Whats the error?

Hello @tina6634,

Thank you for reaching out to us. We’ll assist in this matter.

Please tell us what’s the error provided by the Tv Box. 

Thank you

We just moved here, and there is no coaxial line in the house. In addition, the router and uma box cannot be put together, because the TV is not near the router, which needs to be rewired.

I think the technician installs a coaxial line.

In terms of conectivity, can a cable go from the box all the way to the router?

We really have no coaxial line, and the network cable given in the box is very short, there is no way to connect with the TV, we need technicians to re-measure the wiring.We also need to change the location of the router.Attached for your reference.

Hello @tina6634,

Thank you for your feedback.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you