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Len Raney
Kilobyte
January 1, 2023
Respondido

Sound Track Not Synchronized to Movie Video - Mother King. How to fix or receive refund?

  • January 1, 2023
  • 5 comentários
  • 70 visualizações

I rented the movie - Mother King.  The play back started well but soon the sound track trailed the movie video making in impossible to watch.  How do I fix this or get a refund?

    Melhor resposta por Jose Rodrigues

    I rented the movie - Mother King.  The play back started well but soon the sound track trailed the movie video making in impossible to watch.  How do I fix this or get a refund?

    Good evening, does the problem happen on the box or on the NOS Tv app? Disconnect the box from the etetrica current and reconnect a few seconds later, if it is not resolved, send a private message with your customer number to the @Fórum  profile so that moderation can help.

    5 Comentários

    Jose Rodrigues
    Super User
    Jose RodriguesSuper UserResposta
    Super User
    January 1, 2023

    I rented the movie - Mother King.  The play back started well but soon the sound track trailed the movie video making in impossible to watch.  How do I fix this or get a refund?

    Good evening, does the problem happen on the box or on the NOS Tv app? Disconnect the box from the etetrica current and reconnect a few seconds later, if it is not resolved, send a private message with your customer number to the @Fórum  profile so that moderation can help.
    Len RaneyAutor
    Kilobyte
    January 1, 2023

    Obrigado Jose.  The problem is on the app.  No other movie has been or is a problem.  I will followup with @Fórum   

      João H.
      João H.Gestor da comunidade
      Gestor da comunidade
      January 2, 2023

      Hello @Len Raney,

      Thank you for reaching out to us.

      @Jose Rodrigues gave a good help. Please send us a private message to the @Fórum profile with your NOS Costumer Number.

      Thank you 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
      Len RaneyAutor
      Kilobyte
      January 3, 2023

      The problem resolved itself after several more restarts.  I enjoyed the movie.  Thank you Jose and Joao.

      João H.
      João H.Gestor da comunidade
      Gestor da comunidade
      January 4, 2023

      Hello @Len Raney,

      Thank you for your feedback. 

      Please share with us any questions you may have. We’re always available to help. 😊

      Thank you 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
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