Skip to main content
Header
Respondido

Sound Track Not Synchronized to Movie Video - Mother King. How to fix or receive refund?

  • January 1, 2023
  • 5 comentários
  • 46 visualizações

I rented the movie - Mother King.  The play back started well but soon the sound track trailed the movie video making in impossible to watch.  How do I fix this or get a refund?

Melhor resposta por Jose Rodrigues

I rented the movie - Mother King.  The play back started well but soon the sound track trailed the movie video making in impossible to watch.  How do I fix this or get a refund?

Good evening, does the problem happen on the box or on the NOS Tv app? Disconnect the box from the etetrica current and reconnect a few seconds later, if it is not resolved, send a private message with your customer number to the @Fórum  profile so that moderation can help.

5 Comentários

Jose Rodrigues
Super User
Forum|alt.badge.img+5
  • Super User
  • Resposta
  • January 1, 2023

I rented the movie - Mother King.  The play back started well but soon the sound track trailed the movie video making in impossible to watch.  How do I fix this or get a refund?

Good evening, does the problem happen on the box or on the NOS Tv app? Disconnect the box from the etetrica current and reconnect a few seconds later, if it is not resolved, send a private message with your customer number to the @Fórum  profile so that moderation can help.

  • Autor
  • Kilobyte
  • January 1, 2023

Obrigado Jose.  The problem is on the app.  No other movie has been or is a problem.  I will followup with @Fórum   


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • January 2, 2023

Hello @Len Raney,

Thank you for reaching out to us.

@Jose Rodrigues gave a good help. Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 


  • Autor
  • Kilobyte
  • January 3, 2023

The problem resolved itself after several more restarts.  I enjoyed the movie.  Thank you Jose and Joao.


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • January 4, 2023

Hello @Len Raney,

Thank you for your feedback. 

Please share with us any questions you may have. We’re always available to help. 😊

Thank you