MY TV card is not authorised

Think its option 3 first. for techical support. then try to press 1 1 1. Whoever answers will surely get you the right person to transfer. or maybe you can send a private message to @Fórum which is NOS official account to ask for someone to contact you if its a portuguese number.

Is your box thomson ? If so you will have to come to portugal to exchange it.

Welcome to Fórum NOS @Nick Webber, 

Olá @Guimas, 

@Nick Webber, o @Guimas, gave a good help!

Did you get it? We look forward to receiving your feedback.

Thank you 

Hi

Yes it was very good help

I pressed 3 and then 1 and got through to the correct department who were very helpful.

The first person I spoke with did not speak much English but his colleague called me back and had the problem fixed in a couple of minutes.

Thank you

@Nick Webber, 

We are glad the situation is resolved! 
If you have more questions or suggestions, please share with us.

Thank you!