After having a contract with mobile and internet + tv since 2023, I wanted to upgrade my phone on the 12th of November. Went to the shop in Porto asking if I could change. I have to wait another 6 months. During the conversation and my complaint, I consider the possibility of moving to another provider. The agent then told me that I would not have the chance to get a TV Pack Sport anymore. I was very surprised as I NEVER asked for this pack and it was actually activated on my behalf on the same day (the 12th fo November) during the actual time I was at the agency in Porto Mar Shopping. I made another complaint about this matter and was told that they could not cancel my subscription to this pack for the next 12 months and I would be charged for it, If not I would have to contact customer service each month for the next 12 months to complain about it. Again I never signed anything for the pack and never asked for it. This is purely a Scam from their service. I still have no answer about who activated this pack for me and apparently, they cannot even send me any email confirmation to care for this issue.
Very unfair and a joke of customer service.
Contact customer support in the morning and it gets canceled since it was only yesterday
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“today at 12 : Thank you for sending us your details and we apologize for what happened. 
We have checked that this situation is already being monitored by our team specialized in this topic and we will call you as soon as possible. We ask for urgent treatment. Please wait. We'll be quick! 
Kind regards, 
Nelson
Still no phone calls from you
Hello
Thank you for reaching out to us.
Since this situation is already being analyzed by a dedicated team, you just need to wait for they’re contact.
Please let us know if there’s anything else we can help with.
Thank you
I have called numeorus times and yesterday someone from your online assistance told me the contract has been cancelled. Tho to be sure I called today and I was told the contract has not be cancelled. It is becoming a nightmare working with your company. We never had issues, we always have respected our part of the contract but today I am simply facing a dead end.
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