Hello @Kristian,

Thank you for reaching out to us.

Please tell us if this only happens on website purchases. Have you tried in the NOS Cinemas app? 

Thank you 

Yeah, I have tried the NOS cinema app as well. 

@Kristian did you check if the card appears on the Cinema NOS App? Please follow these steps.

Thank you.

Like I wrote in my first message. The app and the website both show my card but when trying to actually use it to get the 2 for 1 promotion it says card not found. This while the card does show in the app.

@Kristian please try clearing data and cache.

The NOS Card is intended for private customers with NOS television service and provides access to exclusive offers. Check here the NOS packages that include the NOS Card.

Thank you.

Hello @Kristian,

Thank you for your feedback regarding this matter. We’ll assist you on solving this.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and NIF. 

Thank you