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Kilobyte
September 25, 2024
Respondido

2 for 1 promotion not working

  • September 25, 2024
  • 6 comentários
  • 81 visualizações

Good afternoon

I'm trying to buy cinema tickets using the promotion with my NOS card, but on the cinema website, it tells me that the card was not found.

I'm putting the correct number, NOS card. The card appears in the app and also on the website.

I have been a customer for two years. How to solve this?

Melhor resposta por Jorge C

Like I wrote in my first message. The app and the website both show my card but when trying to actually use it to get the 2 for 1 promotion it says card not found. This while the card does show in the app.

 

@Kristian please try clearing data and cache.

The NOS Card is intended for private customers with NOS television service and provides access to exclusive offers. Check here the NOS packages that include the NOS Card.

Thank you.

6 Comentários

João H.
Gestor da comunidade
September 25, 2024

Hello @Kristian,

Thank you for reaching out to us.

Please tell us if this only happens on website purchases. Have you tried in the NOS Cinemas app? 

Thank you 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
Kilobyte
September 27, 2024

Yeah, I have tried the NOS cinema app as well. 

Jorge C
Super User
Super User
September 27, 2024

Yeah, I have tried the NOS cinema app as well. 

 

@Kristian did you check if the card appears on the Cinema NOS App? Please follow these steps.

Thank you.

Kilobyte
September 28, 2024

Like I wrote in my first message. The app and the website both show my card but when trying to actually use it to get the 2 for 1 promotion it says card not found. This while the card does show in the app.

Jorge C
Super User
Jorge CSuper UserResposta
Super User
September 29, 2024

Like I wrote in my first message. The app and the website both show my card but when trying to actually use it to get the 2 for 1 promotion it says card not found. This while the card does show in the app.

 

@Kristian please try clearing data and cache.

The NOS Card is intended for private customers with NOS television service and provides access to exclusive offers. Check here the NOS packages that include the NOS Card.

Thank you.

João H.
Gestor da comunidade
September 30, 2024

Hello @Kristian,

Thank you for your feedback regarding this matter. We’ll assist you on solving this.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and NIF. 

Thank you 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.