Good afternoon
I'm trying to buy cinema tickets using the promotion with my NOS card, but on the cinema website, it tells me that the card was not found.
I'm putting the correct number, NOS card. The card appears in the app and also on the website.
I have been a customer for two years. How to solve this?
Melhor resposta por Jorge C
Like I wrote in my first message. The app and the website both show my card but when trying to actually use it to get the 2 for 1 promotion it says card not found. This while the card does show in the app.
The NOS Card is intended for private customers with NOS television service and provides access to exclusive offers. Check here the NOS packages that include the NOS Card.
Thank you.
+6Hello
Thank you for reaching out to us.
Please tell us if this only happens on website purchases. Have you tried in the NOS Cinemas app?
Thank you
+4Yeah, I have tried the NOS cinema app as well.
Thank you.
Like I wrote in my first message. The app and the website both show my card but when trying to actually use it to get the 2 for 1 promotion it says card not found. This while the card does show in the app.
+4Like I wrote in my first message. The app and the website both show my card but when trying to actually use it to get the 2 for 1 promotion it says card not found. This while the card does show in the app.
The NOS Card is intended for private customers with NOS television service and provides access to exclusive offers. Check here the NOS packages that include the NOS Card.
Thank you.
+6Hello
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