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roaming not working in spain


I booked a nos data SIM for Europe roaming with unlimited internet . I recently moved to Spain and the sim is not working. I tried to change networks but it still does not connect to any network. I speak only English . What should I do to fix the problem?

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Melhor resposta por DanielS 11 July 2023, 23:49

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15 Comentários

Good day @Vanreet,

You plan is for hotspots or mobile?

If it is for mobile try connecting manually to these operators.

Good luck

I tried to connecting with these operators but it says forbidden. Is there any other way ?

It's a mobile data plan

There are several experiences sharing the same issue.

I advice you to send a private message to @Fórum  with you customer number.

Thank you

Reputação 7
Crachá +5

Hello @Vanreet,

Thank you for reaching out to us. 

Have you contracted a Cellphone plan or mobile internet plan? 

Thank you 

She already replied above @João H.

Thank you

Hello I have an unlimited internet plan for 15 days with European roaming

 

 

Reputação 6
Crachá +1

Hello I have an unlimited internet plan for 15 days with European roaming

 

 

Where did you read that the tariff has Unlimited Internet in Europe?
NOS Mobile Internet Cards do not have Roaming, prepaid and postpaid (invoice)

https://www.nos.pt/movel/tarifarios-net-movel/pos-pagos?accordionid=ui-id-1

(Condições da Oferta)

I tried to connecting with these operators but it says forbidden. Is there any other way ?

It's a mobile data plan

 

Hello @Vanreet,

I asked if it was hotspot (device) or mobile data plan (mobile phone).

Please provide more details about your plan.

Thank you

Reputação 7
Crachá +5

Hello @Vanreet,

Thank you for your feedback. @DanielS gave a good help on clarifying this matter. 

Please let us know if you have any questions.

Thank you 

Tried connecting to orange Movistar manually with no success 

Reputação 7
Crachá +5

Hello @Marshall Semeniuk,

Thank you for your message. 

Please tell us what’s the situation you’re experiencing. What’s your tariff and in which country are you in at the moment.

Learn more about roaming here.

Thank you 

 

No service in Spain for unlimited mobile plan purchased in Portugal prepaid for the month Kanguru Livre XL

Reputação 6
Crachá +1

No service in Spain for unlimited mobile plan purchased in Portugal prepaid for the month Kanguru Livre XL


Roaming

Estes tarifários não permitem a utilização em roaming.

 

https://www.nos.pt/movel/tarifarios-net-movel/pre-pagos?accordionid=ui-id-3

So the NOS store in OPorto sold me an incorrect SIM card to use outside of Portugal even though I requested 1 to take me throughout EU

Reputação 7
Crachá +6

We are sorry for the situation but @DanielS was a good help, @Marshall Semeniuk 
The mobile internet tariff does not provide for internet traffic in Roaming, only mobile tariffs allow it. 

Best Regards, 

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