NOS 5G - Kanguru Livre XL - Monday morning disconnections

Hi Luke Fraser,

Please tell us the district where you’re experiencing those issues.

Thank you

Hi Ines,

Thanks for the response, Central Albufeira.

Cheers

Luke

Hi @Luke Fraser,

We’re going to check what’s happening. Please send us a private message to @Fórum profile with your client number and phone number.

Thank you

Hi Ines,

So this isn’t anything to do with any of your network hardware rebooting at this time every week?

Thanks

Luke

@Luke Fraser,

We need to analyze what’s happening. Please send us a message with your phone number to @Fórum profile.

Thank you

Hi Ines,

Thanks for the help.  I’ve discovered the problem, a cloud backup is scheduled to run just before 6am on the specified day.  Could be something to do with multiplexing, could be something else.

If I run a speedtest on speedtest.net it actually nocks the SIM offline and it requires a hard reboot.

Looks like it’s working ok now, I’ll let you know if there are any further issues.

Thanks for the help.

Luke

Thank you for your feedback, @Luke Fraser.

We’re available for further questions.

Obrigardo, thx Ines.