Dear Sir/Madam,
I am writing to express my extreme disappointment and utter disgust with the way I was treated by one of your staff members, Maria Monterio, at your Baixa Chaido office. On April Friday 21st 2023, I visited the office to port my SIM card, but instead of receiving assistance, I was met with hostility, indifference, and blatant discrimination.
Ms. Monterio's behavior towards me was nothing short of appalling, and she made it clear that she viewed me as a nuisance, an inconvenience, and an inferior person. She was always on her phone, making me feel like I was interrupting her precious time, and her constant staring and hand gestures were intimidating and threatening. When I asked for her help, she refused and used my lack of fluency in Portuguese as an excuse to deny me service, effectively treating me like a second-class citizen.
Specifically, Ms. Monterio raised her voice, made derogatory comments, displayed a lack of interest. Her behavior was insulting, disrespectful, and completely unprofessional. As a paying customer, I expect to be treated with basic decency and courtesy, regardless of my nationality, ethnicity, or language proficiency.
I demand that you take immediate and decisive action to address this matter, and ensure that such mistreatment does not happen to anyone else in the future. This includes reprimanding Ms. Monterio for her egregious behavior, providing me with a formal apology, and implementing measures to improve the overall training, supervision, and accountability of your staff.
I would like to note that I am a loyal NOS customer and that I have been extremely satisfied with the overall service provided by your company, including internet, TV, and mobile services. However, such an unprofessional and discriminatory employee like Ms. Monterio will only harm the reputation of your brand name negatively.
I expect a prompt and satisfactory response from you, and I will not rest until justice is served. If you require any further information from me, please do not hesitate to contact me.
Sincerely,
Shashank
This is not the experience we want you to have and, therefore, we are going to address this issue internally so that the situation can be verified.
