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So, where is the 500 Mbps internet connection?


Well, just measured my internet download speed, and the thing is around 20 Mbps / sec, instead of the 500 Mbps “promissed”. Well, I imagined that this would happens after a few months (the decrease in speed after the initial “wow”). Seems to me that this is a common practice worldwide in “cheap and inferior” internet providers, just a big lie. They rely on the notion that just few customers will botter with the lie they tell because few people perceive that.

I know this is not a problem that anyone can solve, so I’m just adding a complaint here so people can find this and think about other options before fall in the NOS trap.

 

 


4 Comentários

Reputação 3
Crachá +1

You can cancel the contract. If you need help just visit https://www.ciab.pt/pt

Reputação 7
Crachá +5

@Cleverson Carlos Matiolli Good night, the cable speed test. Do it here: https://www.nos.pt/particulares/internet/internet-fixa/Paginas/teste-de-velocidades_App.aspx  To be sure that there is no unconfiguration on the Router other than rebooting, you should also RESET to have the Router reset to its original settings.

Reputação 7
Crachá +2

Call 16990. They will ask you to do a speedtest. you will do it. They will send a technician to your house to fix the situation.

Reputação 7
Crachá +6

Welcome to Fórum NOS @Cleverson Carlos Matiolli

Hi @fabio984, @Guimas and @Jose Rodrigues

@Cleverson Carlos Matiolli, please disconnect your Router, wait 5 seconds and reconnect please. As soon as your Router light stabilizes in blue, we ask that you make a new speed test, please. We look forward to your feedback.

Thank you. 

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