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Como ancelar contrato NOS?

J

Boa tarde, Eu gostaria de cancelar o meu contrato NOS efeito imediato Obrigado Numéro de cliente : ***********

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Melhor resposta por Jorge C 14 April 2023, 20:14

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27 Comentários

João H.
Reputação 7
Crachá +5

Hello @John S,

Thank you for reaching out to us. 

In order for us to be able do confirm this matter please send us a private message to the @Fórum profle.

Thank you 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
J

 

J

Hello.

We send a message informing you that the shutdown will take place on the 1st of May, which is the end date.

Best Regards,

Hello Mário,

 

I have received yet another email from NOS saying I will be charged €30 by the 28th of May. 

 

What is going on?

 

You told me my contract would be over by the 1st of May... Which seems to be the case as I can no longer make calls or use my network. 

 

So why am I being charged €30 at the end of this month?

 

Please help

Mário P.
Reputação 7
Crachá +6

Hello.

We send a message informing you that the shutdown will take place on the 1st of May, which is the end date.

Best Regards,

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
J

Absolutely no news regarding my cancellation. 

 

I have send emails and letters to NOS, with no answer at all. 

 

What is going on? It shouldn't be taking this long. 

João H.
Reputação 7
Crachá +5

Hello @John S,

Thank you for reaching out to us. We’ll assist you on this matter. 

Please send us a private message to the @Fórum profile with you NOS Costumer Number.

Thank you 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
Jorge C
Classificação

Right, but this is a completely different address to that which your colleague Edgar from NOS told me by phone. I've sent a handwritten letter to the address he gave me (which is what he asked for). 

 

This whole process is extremely confusing, and I can't imagine how it is for those who don't have a basic level of Portuguese. 

 

Hello @John S,

 

Please follow my comment.

 

Thank you

J

Right, but this is a completely different address to that which your colleague Edgar from NOS told me by phone. I've sent a handwritten letter to the address he gave me (which is what he asked for). 

 

This whole process is extremely confusing, and I can't imagine how it is for those who don't have a basic level of Portuguese. 

Jorge C
Classificação

Hello  @John S,

 

Like I said above.

  • Documents can be:
  • sent through the email form by selecting the option  Send documents for contractual termination
  • delivered to a  NOS store
  • sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

 

Thank you

J

Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to. 

 

Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them. 

 

With NOS, you have to expect calls from NOS, sign documents and send it off. 

 

I'll be calling Monday, and by God I hope this gets sorted. 

You can send the scanned documents signed by that form:

https://www.nos.pt/content/dam/nos/assets/pdfs/NOS_Formulario_denuncia_contrato.pdf

If that dont work simply send it on the complaint book:

https://www.livroreclamacoes.pt/Inicio/

This one has an english version 🙃

 

Thank you, much appreciated

Do you have the NOS email I would need to send this form to? Or maybe a full address I might be able to send it by post to?

 

Thanks again!

U
Reputação 7
Crachá

Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to. 

 

Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them. 

 

With NOS, you have to expect calls from NOS, sign documents and send it off. 

 

I'll be calling Monday, and by God I hope this gets sorted. 

You can send the scanned documents signed by that form:

https://www.nos.pt/content/dam/nos/assets/pdfs/NOS_Formulario_denuncia_contrato.pdf

If that dont work simply send it on the complaint book:

https://www.livroreclamacoes.pt/Inicio/

This one has an english version 🙃

 

ROR00000000044710347 @EuSó reclamei de novo para saber se a provedoria me explica a dualidade de critérios.
Mário P.
Reputação 7
Crachá +6

We understand @John S.
But to proceed with the cancellation of the service it is necessary to formalize the request.

Best Regards, 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
J

Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to. 

 

Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them. 

 

With NOS, you have to expect calls from NOS, sign documents and send it off. 

 

I'll be calling Monday, and by God I hope this gets sorted. 

João H.
Reputação 7
Crachá +5

Hello @John S,

Thank you for reaching out to us. 

@Jorge C gave a good help on this matter.

Is you need further assistance please send us a private message to the @Fórum profile with you phone number.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
Jorge C
Classificação

Hello @John S,

 

  1. The easiest way to cancel your service is to ask one specialist staff to call you free of charge .

 

  1. If you prefer, you can call +351 931 699 000 or 16990 and choose the Deactivation option .

 

  1. Alternatively, you can apply in person or by post:
  • Gather the following documents:
  • Termination of contract application form. This form must be signed by the person in whose name the contract is, and the signature must be the same as on your identification document;
  • Photocopy of an identification document with signature . If you do not want to send a photocopy of the document, you can only send the termination form. In that case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill in the personal data confirmation form with your identification document.
  • Documents can be:
  • sent through the email form by selecting the option  Send documents for contractual termination
  • delivered to a  NOS store
  • sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

 

Maybe the team at the @Fórum can help you, they usually do 😊

 

Thank you

 

J

Hello all!

 

I received a call regarding my contract cancellation. 

I was told by Edgar that I need to write down a letter saying that I wish to cancel my contract and sign it, then send it to an address in Lisbon. 

 

Is this the correct address ? Reneffa Levre 

52121

Loja CTT 

Sao Joao de Drito

1721-962

Lisboa

 

I have to say this is the most confusing and inconvenient process to cancel a phone contract I've ever seen. 

NOS should change this process. 

 

 

 

 

 

 

 

Mário P.
Reputação 7
Crachá +6

Yes, your order is still being processed, @John S.

Your order is registered under the number 000131972330

Best Regards, 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
J

Good morning all!

 

Update on my situation :

 

I received a call from NOS a couple days ago. The employee offered me a new contract, which I declined, and it seems that they took into account my cancellation, but I'm not entirely sure. 

Again, my Portuguese isn't the best, but I understood that I would be contacted again at some point?

Can anyone tell me whether my cancellation has been taken into account or will I need to call again?

 

Thanks!

João H.
Reputação 7
Crachá +5

Hello @John S,

Thank you for your feedback, 

Yes, you’ll be contacted to the phone number in your contract as soon as possible.

Please let us know if there’s anything else we can help with. 🙂

Thank you 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
J

I gave the link a go and was called by NOS. I spoke to someone in English who said I would be transferred to someone in the cancellations department, but no one responded. 

I really need to cancel the contract because I'm no longer living in Portugal. 

J

Many thanks @João H. and everyone else that have helped me out so far!

So I'm expected to be called soon to discuss the cancellation?

The reason why I would like to leave NOS is that I'm living in France now and wish to change to a provider here instead. 

Jorge C
Classificação

Thanks for the responses. 

Unfortunately my Portuguese isn't the best, so I'll reply in English. 

I have already sent a private message to @Fórum a couple of days ago, but have had no response as of yet. I put my client number, phone number and NIF in the message. 

 

@Jorge C The link you have provided me takes me to a page asking why I want to cancel. I can't see where I need to put my Portuguese phone number. 

 

Could you please help?

 

Hello there @John S,

 

Use the link and fill the form field with your Portuguese phone number associated with your contract.

Best regards

João H.
Reputação 7
Crachá +5

Hello @John S,

Thank you for reaching out to us. 

We’ve suppressed your costumer number to protect it.

Your request has been forwarded to a specialized NOS department. 

You’ll be contacted as soon as possible. 🙂

Thank you 

 

@Utilizador123456, pode conhecer a equipa de Moderação do Fórum NOS aqui.

Obrigado

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
J

Thanks for the responses. 

Unfortunately my Portuguese isn't the best, so I'll reply in English. 

I have already sent a private message to @Fórum a couple of days ago, but have had no response as of yet. I put my client number, phone number and NIF in the message. 

 

@Jorge C The link you have provided me takes me to a page asking why I want to cancel. I can't see where I need to put my Portuguese phone number. 

 

Could you please help?

Bruno Aleixo
Classificação
Reputação 7
Crachá +1

@Jorge C ?? ? 👀

@Utilizador123456 acho que foi o copy paste da página, mas também tou curioso agora xD 

um bem hajam 

O amigo Bruno ajuda

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