How do I get through to support?
I signed a contract for the Internet and phone. Within a day it became clear that the Internet was not working. Within a week I called support and asked for help. No help was provided.
Then I called to cancel the contract. Manager on the phone began to threaten that I would have to pay 480Euros for early termination. I asked him to do something that would at least work, he said he would call back and send a technician.
During the entire time of communication with the support all conversations over the phone with support ended with, that we are unable to help, and we know that at your address does not work internet, but we will call you back. Yes, I was confirmed on the phone that there was a problem at my address. No one has ever called me back.
At the same time I can not access my contract from my personal account. I will be calling support again.
While I've been trying to get in touch with any help, I'm already forced to get internet from another company. I will continue to call support on Monday to get the equipment, because the chances that someone will come and help - it seems to me - no.
Just do not understand why I still have to pay for this 480Euro? Why can’t just terminate contract after 24 hours, when I sign it?